Airship is a CRM platform designed specifically for the hospitality sector. Connecting Spotipo to Airship automatically exports guest WiFi data to your CRM, enabling seamless integration between guest connectivity and your hospitality operations, from PMS systems to marketing automation.
This guide walks you through retrieving your Airship credentials, configuring the integration in Spotipo, and setting up advanced options like unit mapping, consent filtering, and custom field mapping.
What you'll accomplish:
Retrieve Airship Personal Access Token and Account ID
Connect Spotipo to Airship with proper authentication
Select the correct unit for guest data association
Configure consent filtering, groups, and custom field mapping
What you'll need:
Active Airship account (https://airship.co.uk/)
Airship Personal Access Token with Read + Write permissions
Airship Account ID (contact Airship support if unknown)
Spotipo account with guest WiFi configured
Configuring automatic data export to Airship
Go to the location you want to configure data export for by clicking on the drop-down menu in the top right corner.
Once in the location, go to Settings->Integrations and Click Connect
Get Account ID And Access Token from Airship
In order to set up the integration, you will need the following details from Airship;
Airship Account ID: Reach out to the Airship support team if you are not sure of this
Enter both values in Spotipo and click CONNECT TO AIRSHIP
Select The Unit in Airship
In the next screen, configure the Unit which needs to be associated with the Spotipo site.
Advanced Configurations
Next screen you can configure.
Whether to export all Guests or only consented Guests to Airship
Whether to push a guest only the first time or every time he/she connects
What Groups are to be associated with a Guest
Optional UDF mapping
You can optionally configure to map additional data collected in Spotipo into User Defined Fields in Airship. head over to the FIELD MAPPING tab to configure it.
Do you automatically sync the guest data collected into your Airship account?
Airship Integration Active
After connecting with your access token, selecting your unit, and configuring advanced options, guest WiFi data automatically flows to Airship. You can now leverage WiFi guest information within your hospitality CRM workflows.
What to do next:
Test integration by connecting a device and verifying guest appears in Airship
Configure custom field mapping if collecting additional data
Set up Airship automation workflows for WiFi guests
Advanced configuration options:
Export all guests or consent-only filtering
Push guests on first connection only or every time
Associate guests with specific Airship groups
Map custom fields to Airship User Defined Fields
Still having trouble integrating Airship? Contact Spotipo support via live chat or email us at [email protected].