The Customer Portal gives your WiFi guests a self-service dashboard to manage their own connections, viewing connected devices, monitoring data usage, and most importantly, whitelisting devices that can't display login pages like smart TVs, streaming devices, and IoT equipment.
This solves one of the most common guest WiFi frustrations: devices without browsers (Roku, Apple TV, Chromecast, smart speakers, gaming consoles) can't authenticate through traditional captive portals. Instead of calling support or asking staff for help, guests can use the Customer Portal to whitelist these devices themselves.
What guests can do in the Customer Portal:
View all devices connected under their account
Monitor data usage and connection duration
Whitelist devices without browsers (bypass captive portal)
Manage their WiFi access without administrator help
This guide explains how to access the Customer Portal, how guests use it, and how to whitelist browserless devices.
What is a customer portal?
Customer portal is a tool that is useful for end customers if they want to get a better insight into the status of the device that are connected to the network. As they can see which devices are connected, how many data they've used, and how long they've been connected.
It is also used for whitelisting devices that need to bypass a captive portal, since they don't have a built in browser (Smart TVs, Roku, Routers, etc.).
How to reach customer portal?
Administrators can find their customer portal link in Settings->Username/password Login->Customer Portal
Users don't need to be on the Guest network to access the customer portal. It is accessible from anywhere, as long as you have the portal's URL.
How to log in to Customer Portal?
To log into customer portal, users simply need to log in using the same credentials provided to them for accessing the WiFi network.
How to bypass Captive portal (for devices that don't allow a login page)
To bypass a captive portal, you'd need to find a MAC address of the device that you intend to bypass a captive portal with.
After that, simply go to Connected Devices section, and select Add Device option.
Empower Your Guests with Self-Service WiFi Management
The Customer Portal reduces support burden while improving guest satisfaction. Instead of calling the front desk or IT support every time they want to connect a smart TV or streaming device, guests solve these issues themselves in under a minute.
What to do next:
Share the Customer Portal URL in welcome emails and check-in materials
Train staff on guiding guests through device whitelisting
Monitor usage patterns to identify common support needs
Common Customer Portal questions:
Can guests see other users' devices? No, each account only sees their own connected devices
How long do whitelisted devices stay active? Based on your voucher/session duration settings
Can administrators whitelist devices? Yes, admins can add devices directly in Spotipo dashboard
Still have questions about Customer Portal setup? Contact Spotipo support via live chat or email us at [email protected].