The Customer Portal gives WiFi guests self-service access to manage their own connections, view subscription status, check transaction history, and most importantly, whitelist devices without browsers like smart TVs, Roku, and streaming devices. This reduces support burden by empowering guests to solve common issues independently.

This guide explains how guests and administrators access the Customer Portal, and how to use it to whitelist browser-less devices that can't display captive portals.

This guide explains how guests and administrators access the Customer Portal, and how to use it to whitelist browser-less devices that can't display captive portals.

Customer portal is a tool that is useful for customers if they need to check their current subscription status, as well as for checking previous transactions that took place with this WiFi site.

Customers can also get a better insight into the status of the device that are connected to the network. As they can see which devices are connected, how many data they've used, and how long they've been connected.

It is also used for whitelisting devices that need to bypass a captive portal, since they don't have a built in browser (Smart TVs, Roku, Routers, etc.).

Link to customer portal can be found in a few ways.

Link is sent to the customer in an email the first time they purchase a package. Name of the email should be something like Site Name WiFi login details (replace Site Name with the name of your WiFi site). E-mail should look like this.

When you get to the Customer Portal, log in with the guest account that you are using to access WiFi at this location.

Administrator can find the link to Customer portal by going to Settings -> Customer Portal and copying the link from there.

To bypass a captive portal, you'd need to find a MAC address of the device that you intend to bypass a captive portal with.

After that, simply go to Connected Devices section, and select Add Device option.

From here, you can add your device's MAC address and add it to your network.

Guests can access the portal using the link from their purchase confirmation email or the URL provided by administrators. Once logged in, they can manage devices and view connection details independently.

Still have questions about the Customer Portal? Contact Spotipo support via live chat or email us at [email protected].

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