Customizing the emails sent to guests ensures your communication maintains consistent branding and provides clear information about their purchase. Spotipo allows you to edit both invoice emails and account management emails to match your business identity and communication style.
This guide walks you through accessing and customizing email templates in Spotipo's Control Panel. You can modify invoice emails sent after successful purchases and account emails that provide guests with information about managing their WiFi access.
What you'll accomplish:
Access email template customization in the Control Panel
Edit invoice emails sent after successful WiFi package purchases
Customize account emails with information about managing guest access
Maintain consistent branding across all customer communications
What you'll need:
Active Spotipo account with admin access
Clear understanding of your brand voice and messaging
Email content prepared for invoice and account communications
Important note:
Currently, we support only account-level customization, ie, you won't be able to have unique email templates for sites if you have more than one site. However, we are planning to add this in the future.
Navigate to the Account Settings if you are not there already by clicking on the Desktop icon button in the bottom left corner.
Navigate to Email Templates
Here you can customize 3 emails,
Client Invite Email: Invite sent to customers to verify their email address and set the password to their account
Invoice Email: Invoice sent to Guests after each successful purchase
Account Email : An Email containing info about how to add more guests etc
Client Invite Email
Use this option to edit verification and Password creation emails to guests
Invoice Email
Use this option to edit the Invoice email send to Guests
Account Email
Your Purchase Emails Are Now Customized
Once you've edited and saved your email templates, all future WiFi purchases will send customized invoice and account emails reflecting your branding and messaging. Guests will receive professional, branded communications that reinforce their connection to your business.
What to do next:
Send a test purchase to yourself to review how emails appear to guests
Ensure invoice emails include all necessary transaction details and tax information
Update account emails with helpful information about adding devices or extending access
Email customization tips:
Keep invoice emails clear and professional with transaction details prominent
Use account emails to provide helpful instructions for common guest needs
Include your business contact information for support questions
Test email rendering on mobile devices as most guests check email on phones
Current limitations:
Email templates apply to all sites in your account (no per-site customization yet)
Future updates will include site-specific email template options
Still have questions about customizing purchase emails? Contact Spotipo support via live chat or email us at [email protected].